Return Policy

For Non-faulty Return

The purchase from TopInk can be returned within 2 weeks if you simply changed your mind with whatever reason on conditions of

   1. Goods are well sealed in pristine resellable condition
   2. Software CAN'T be returned
   3. 15%-30% restocking fee will be charged for returns within the first 7 days, since the goods have been received
   4. 30% restocking fee will be charged for returns within 14 days, since the goods have been received
   5. Freight Fee are not refundable
   6. Credit Card Surcharge are not refundable

For Genuine products warranty repair (including Computer hardware and software, Printers,genuine inkjet / laser cartridges)

All warranty are provided by manufacturer. We do not issue refunds on items if they become faulty.
Please contact the manufacturer directly for replacement or repair. However, TopInk is willing to assist our customer to get problem resolved for goodwill.

Please note:
   * We will only help customers to repair or get a replacement, when a RA(return authorization) number is received from manufacturer.
   * It is customer's responsibility to get a RA from manufacturer not TopInk.
   * The time-frame for replacement or repair can vary depending on the product.
   * It is customer's responsible to return and picup the goods item. All relevant charge i.e freight cost will be charged to the customers.
   * Only faulty item will get servered. If you item is non-faulty, misused, misinstalled or has physical damage. TopInk will not take any responsibility.
   * All item will be inspected seriously. In case the item is not faulty, TopInk will charge customer $50/hr inspection fee.
   * All terms and conditions are subject to change without notice.

For Compatible products warranty repair/replacement

All compatible items have 6-month Return To Base replacement Warranty unless otherwise stated.
TopInk will check the faulty products once we received them.

A replacement product will be sent as soon as the returned faulty product has been confirmed by TopInk. If no replacement can be sourced then either an alternative product or credit will be offered(faulty refunds are the decision of TopInk NZ)

Shipping of faulty products or credits.

The shipping or delivery of items for return for credit or fault to the returns team is the responsibility of the customer. TopInk will organise the freight for the replacement product back to you. This is standard RTB(return to base procedure).